Innovative AI Digital Marketing & Automation Specialist with 19+ years of transformative experience driving business growth through cutting-edge technology and strategic leadership. Expert in leveraging artificial intelligence, marketing automation, and data analytics to optimize customer engagement and operational efficiency. Proven track record of building high-performing teams and implementing solutions that deliver measurable ROI across healthcare, EdTech, financial services, and customer operations industries.
Results-driven professional combining deep technical expertise in AI-powered marketing automation with exceptional leadership capabilities. Successfully managed multi-million dollar operations, led cross-functional teams of up to 12 members, and consistently exceeded performance targets throughout diverse career spanning healthcare quality assurance, customer experience management, financial services, and digital marketing. Specialized in implementing advanced AI tools including N8N workflow automation, RAG systems, and prompt engineering to streamline business operations. Track record includes improving customer satisfaction scores by 40%, increasing client acquisition by 50%, and achieving 98% resolution rates for complex escalations. Known for translating cutting-edge AI technologies into practical business solutions that drive growth, enhance efficiency, and deliver exceptional customer experiences.
Avygo CV LLC | June 2025 - Present
- Spearhead AI-driven digital marketing strategies for online learning marketplace serving adult learners in the US
- Design and implement marketing automation workflows using GoHighLevel CRM and AI tools to optimize lead generation and student enrollment
- Develop comprehensive content marketing strategies for healthcare career preparation, IT skills, and professional development courses
- Leverage AI-powered analytics to track campaign performance, optimize conversion rates, and maximize ROI across digital channels
- Create culturally relevant marketing materials tailored to diverse communities, ensuring authentic engagement and brand trust
- Implement SEO/SEM strategies to increase organic traffic and improve search rankings for course offerings on LearnWorlds platform
Clipboard Health | July 2025 - Present
- Provide expert customer support to healthcare facilities utilizing digital staffing platform, ensuring seamless operations
- Troubleshoot technical issues and guide facilities through platform optimization strategies to maximize efficiency
- Analyze customer feedback and usage data to identify automation opportunities and process improvements
- Collaborate with product and engineering teams to enhance user experience and streamline facility onboarding processes
- Maintain exceptional customer satisfaction scores through rapid response times and effective problem resolution
Pearlstone Healthcare LLC | May 2022 - May 2025
- Conducted comprehensive quality assurance audits of clinical documentation and healthcare processes for regulatory compliance
- Reviewed medical records for accuracy, completeness, and adherence to HIPAA, Medicare, and Medicaid standards
- Identified care delivery gaps and recommended evidence-based process improvements to enhance patient outcomes
- Developed quality metrics dashboards to track performance indicators and drive continuous improvement initiatives
- Trained clinical staff on documentation standards and facilitated quality improvement workshops
Quick Med Cards | May 2021 - December 2024
- Led and supervised customer service team to ensure high performance, professionalism, and consistent service excellence
- Created and implemented customer interaction standards and issue resolution procedures, improving response efficiency by 35%
- Managed complex or high-priority customer escalations, achieving 98% resolution rate within SLA commitments
- Tracked customer feedback through surveys and performance metrics, implementing data-driven service quality improvements
- Identified operational pain points and streamlined processes, enhancing customer satisfaction scores by 40%
- Collaborated with sales, marketing, and product teams to align customer feedback with strategic business objectives
- Managed CRM systems and recommended technology upgrades to optimize customer support operations
- Analyzed service metrics and presented strategic reports to senior management, informing executive decision-making
Manulife Philippines | May 2016 - January 2022
- Evaluated risk profiles for insurance applications and policy modifications, minimizing underwriting risk and optimizing cost management
- Consulted with medical professionals to finalize underwriting decisions and mitigate financial exposure
- Led digital marketing initiatives for personal agency, developing social media campaigns and content strategies that increased client acquisition by 50%
- Built and managed high-performing sales team as Unit Head, providing coaching, training, and performance management
- Conducted corporate presentations for group insurance programs and employee benefit solutions, securing multiple enterprise accounts
- Implemented CRM systems to track client interactions, manage sales pipeline, and optimize conversion rates
- Achieved consistent top performer status through strategic client relationship management and consultative sales approach
MyOutDesk, LLC | February 2016 - October 2019
- Managed executive calendars and scheduling, ensuring optimal time management and meeting coordination
- Handled client communications across multiple channels, enhancing customer satisfaction rates by 25%
- Conducted market research and competitive analysis, providing actionable insights that drove 30% sales growth
- Created detailed reports and presentations, facilitating data-driven decision making for executive leadership
- Implemented project management tools, improving team collaboration efficiency by 40%
- Managed lead generation, listing management, database administration, and CRM support operations
Thumbnail | January 2015 - January 2016
- Created brief, clear, and engaging content for digital marketing campaigns and SEO optimization
- Researched industry trends to produce timely and relevant content that drove user engagement
- Generated high-quality leads through persuasive and targeted content strategies
- Developed content snippets optimized for digital platforms, increasing organic traffic by 45%
Transcom Worldwide Philippines | October 2012 - March 2015
- Served as one of the pioneer supervisors to launch West IP tech support operations, which expanded to a larger operational group
- Oversaw day-to-day operations to ensure efficiency, productivity, and quality through reporting, problem-solving, and issue resolution
- Facilitated cross-functional collaboration, enhancing project outcomes and operational effectiveness
- Monitored compliance protocols, ensuring 100% adherence to safety standards and regulatory requirements
- Drove continuous improvement initiatives, fostering a culture of operational excellence and innovation
- Trained and developed customer service team through performance monitoring, quality control, and process management
Convergys-Bacolod | June 2008 - October 2012
- Delivered exceptional customer service, boosting satisfaction scores by 30% through effective problem resolution
- Resolved technical issues swiftly, reducing average response time by 40% while maintaining quality standards
- Achieved 95% first-contact resolution rate, driving customer loyalty and reducing escalations
- Identified recurring issues, contributing to 20% reduction in support tickets through proactive solutions
- Collaborated with cross-functional teams to improve product features and usability based on customer feedback
- Maintained up-to-date knowledge of industry trends and emerging technologies, ensuring top-tier technical support
TeleTech Philippines | December 2005 - March 2008
- Delivered exceptional customer service to American customers, achieving 30% improvement in satisfaction scores
- Provided technical assistance for product-related issues, including troubleshooting, product guidance, and testing
- Collected customer feedback and escalated complex issues to appropriate teams for resolution
- Conducted product verification and testing to ensure quality service delivery
Riverside Medical Center, Inc. | June 2005 - November 2005
- Collaborated with multidisciplinary teams to deliver holistic patient care and achieve optimal clinical outcomes
- Administered medications with 99% accuracy, ensuring patient safety and adherence to clinical protocols
- Utilized advanced medical technology for patient monitoring, enhancing care quality and response times
- Achieved high patient satisfaction scores, fostering trust, loyalty, and positive healthcare experiences
- Participated in quality improvement initiatives, driving operational excellence and patient-centered care
Outskill | 2025
Comprehensive artificial intelligence training program covering advanced AI tools and automation technologies. Specialized training in N8N workflow automation, Retrieval-Augmented Generation (RAG) systems, prompt engineering techniques, Model Context Protocols (MCPs), AI-powered video creation, and end-to-end automation strategies for business applications. Gained practical expertise in implementing AI solutions to streamline operations and enhance productivity across diverse business functions.
Professional Certification | 2025
Advanced certification program focusing on comprehensive digital marketing strategies and practical implementation. Covered essential areas including search engine optimization (SEO), search engine marketing (SEM), social media advertising, email marketing campaigns, content marketing strategies, conversion rate optimization, marketing analytics, customer journey mapping, and ROI measurement. Developed expertise in creating and executing data-driven marketing campaigns across multiple digital channels to maximize business impact.
Influencer Marketing Program | 2025
Specialized training in influencer marketing, social media strategy, and personal branding. Mastered techniques for building authentic audience connections, creating engaging content that drives engagement, leveraging social media platforms for business growth, developing personal brand identity, influencer collaboration strategies, and community building. Learned proven frameworks for increasing reach, engagement, and conversion through strategic social media marketing and influencer partnerships to achieve measurable business results.
ChatGPT, Claude AI, N8N Workflow Automation, RAG Systems, Prompt Engineering, MCPs, AI Video Creation, Marketing Automation Platforms, CRM Systems (GoHighLevel, HubSpot, Salesforce)
SEO/SEM, Google Analytics, Social Media Marketing, Email Marketing, Content Management Systems, A/B Testing, Lead Generation, Conversion Optimization
Customer Service Management, CRM Administration, Quality Assurance, Performance Metrics, Survey Analytics, Customer Journey Mapping
LearnWorlds, LMS Administration, Course Development, Student Engagement Analytics
HIPAA Compliance, Clinical Documentation, Quality Assurance Standards, Healthcare Operations, Medical Terminology
Technical Troubleshooting, Product Testing, System Administration, Database Management, Documentation, Workflow Design
Professional references and portfolio samples available upon request
Email: [email protected]
Innovative AI Digital Marketing & Automation Specialist with 19+ years of transformative experience driving business growth through cutting-edge technology and strategic leadership.